You can sign up to be a Sweetpass member for free by downloading the sweetgreen app to gain access to dedicated Sweetpass merch drops and Sweetpass Exclusive collections by visiting this link.
Yes, when you download the app and become a Sweetpass member (free to join), you are gaining access to periodically receive promo codes for free merchandise. Please keep in mind that limited promo codes will be available and will be specified in the promotional terms and conditions.
Keep an eye out for your order which generally takes 5-7 business days after you receive your shipping confirmation email. Most orders take 1-2 business days to process before shipping.
We offer free shipping for orders over $75 before taxes are applied. For orders under $75 before tax, a flat shipping rate fee of $9.99 is applied at checkout. Shipments within the US are shipped via USPS. For more information about shipping, please view our Shipping Policy.
No, we do not offer international shipping at this time.
When your order is fulfilled and shipped, you will receive an email confirmation with tracking information. If you do not receive a shipping confirmation in 1-2 business days after placing your order, please reach out to our customer support team. For more information about shipping internationally, please view our Shipping Policy.
Your presale order will ship by the estimated date on the product's page. You will receive a shipping confirmation email once your order ships.
No, we are not able to split an order into multiple shipments. If you order a presale item with other items that are in stock at the time of purchase, your order will be held to ship once the presale item is in stock.
We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and ShopPay.
Refunds, Returns + Exchanges
To start the returns process, simply enter the Sweetgreen Market Returns Center and enter your order number or email to begin processing your return. Items are eligible for return if they are returned within 30 days of receipt in unworn, unlaundered, unaltered, “as new” condition. All returns must be shipped from within the US - we are unable to accept international returns at this time. Please note a flat fee of $7.99 for return shipping will be deducted from your return refund.
We are unable to process direct exchanges at this time - to exchange an item, process a return and then purchase your desired item through the store at your convenience or once your return has been processed.
For more information about returns, damages and missing items, please view our Returns Policy.
Please reach out to our customer support team at firstname.lastname@example.org for assistance. Please be sure to share pictures of the damaged items and packaging for the claims process. For more information about damages, please view our Returns Policy.
Please reach out to our customer support team at email@example.com for assistance. For more information about missing items, please view our Returns Policy.
Once an order is placed, we are unable to change or cancel your order. If you do not wish to keep your order, you will need to process a return within 30 days of receipt, following the return instructions found on our Returns Policy.
You may leave an optional gift message on your order in the gift message field in your Shopping Bag. The packing slip that comes with the order may be used as a gift receipt and does not include any pricing information.
Didn't find your answer?
You can reach out to our Sweetgreen Market Support Team via the link below.